Strategic partnership combines Motivus’s AI implementation expertise with Capacity’s scalable conversational AI platform to transform customer interactions and workforce productivity
[Dallas, TX, September 24th, 2025] – Motivus, a leading provider of digital engineering, cloud, data, and AI-enabled transformation services, today announced a strategic partnership with Capacity, a cutting-edge conversational AI platform provider. This collaboration will deliver comprehensive conversational AI solutions that enable Fortune 1000 enterprises to automate interactions, enhance customer experiences, and drive measurable business outcomes across all communication channels.
The partnership leverages Capacity’s powerful conversational AI platform, which spans three Gartner® Magic Quadrants™ – Enterprise Conversational AI, Customer Experience Platform (CEP), and Customer Data Platform (CDP) – with Motivus’s proven expertise in AI implementation and enterprise transformation. Together, they will help organizations build and deploy unlimited AI-driven conversational bots that enhance customer interactions and workforce productivity across any communication channel.
“This partnership with Capacity represents a significant expansion of our AI capabilities, enabling us to deliver end-to-end conversational AI solutions that drive real business transformation,” said Paul Mallabar, SVP Partnerships at Motivus. “Together, we can help enterprises automate every interaction while maintaining the security, governance, and scalability they require.”
“Capacity delivers a conversational AI platform that doesn’t just automate interactions, it empowers organizations to create meaningful, data-driven connections with the people they serve. We are incredibly excited to partner with Motivus as their expertise in digital transformation and secure, scalable solutions perfectly complements our platform,” shares Josh Ross, CEO of KLaunch by Capacity. “Together, we can help our clients deliver holistic and intelligent experiences that drive real business transformation and create a lasting competitive advantage.”
As enterprises increasingly seek unified platforms capable of handling sophisticated AI workloads, this partnership ensures clients achieve measurable improvements in customer satisfaction and operational efficiency.
About Motivus
Motivus is a provider of digital engineering, cloud, data, and AI-enabled transformation services dedicated to solving complex technology challenges that empower clients to achieve business growth, increase revenues, and reduce costs.
With a global footprint anchored by multiple nearshore development centers across Latin America, Motivus brings expertise and agility to its Fortune 1000 clients worldwide. The company’s comprehensive service portfolio includes cloud transformation, data platform modernization, AI implementation, and enterprise software development, all delivered with a focus on measurable business outcomes.
For more information, please visit www.motivus.com
About Capacity
Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls—so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, helpdesks and more.
