Overview
Drive strategic relationships with key clients, ensuring exceptional customer success while identifying opportunities to grow existing accounts. Partner with cross-functional teams to deliver business value, maximize client satisfaction, and support long-term growth.
Your Role and Responsibilities
- Work closely with the Business Head to manage Key Clients and ensure world class service experience
- Full P&L responsibility for customer relationships owned, Manage and grow the existing clients
- Understand and analyze existing business and figure out opportunities to scale it up
- Initiate and prioritize projects, track business development, cross-sell, and up-sell
- Engage closely with the account management/delivery/implementation training team to help determine the best technical implementation methods and reasonable execution schedules.
- Analyzes business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost effective business solutions.
- Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels
- Networking in the region with prospect/industry and represent Capillary at regional/national events.
REQUIREMENTS
- 5-8 years of experience with understanding retail, digital, CRM/loyalty analytics space.
- Proven record of driving results in a high-growth company environment.
- Demonstrated record of success in a goal oriented, highly accountable, business environment.
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Ability to collaborate and work effectively with other team – Account Management, Delivery, Product Management, Analytics etc.
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Professional demeanor, superior phone skills, excellent presentation, verbal and written communication skills
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Deep understanding of industry issues, a vision for growth and a passion to build Capillary’s position in the industry
- Ability to articulate, Capillary’s value proposition affectively to all types of Customers and ability to interact with any level within the customer organization (Particularly with CXO/CMOs/ Marketing Heads).
- Ability to adapt to a changing environment quickly and easily.
- Ability to prioritize tasks and manage time efficiently, showcase High level of selfinitiative and self-motivation.
- Experience with managing clients, stakeholders, and cross-functional teams.
- Proven people, business and project leadership& negotiation experience
- Ability to understand, anticipate and react to competitive market requirements, industry opportunities and constraints
Working at Motivus
- Guild community: You’re part of the a community of practitioners in your domain. Structured learning, peer review, and certifications happen here, not in isolation.
- Outcome accountability: Your work connects directly to a client result. We don’t measure activity — we measure delivery.
- AI in your workflow: Through AI Champions and Guild initiatives, you’ll actively use and shape how AI tools are applied to engineering work — not just hear about it in a townhall.
- Defined career path: Structured progression from individual contributor to technical lead to Guild leadership, with certifications and milestones that are visible, not arbitrary.
